By Cheryl Crumb Cheryl is an exceptional trainer and coach.  As an attendee of her courses, I was left with a renewed sense of responsibility for the relationship I had with my customers (both internal and external), accompanied by a toolkit of how to do it well.  When I hired Cheryl to develop and deliver a worldwide “Customer First” training program for the $8B company I worked for (delivered to all our customer-facing employees around the world), I was delighted with the results.  I believe Cheryl’s training program made a significant contribution to the company’s progress towards becoming a Customer-focused organization.