Solutions

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THE BIGGEST ROOM IN THE WORLD IS THE ROOM FOR IMPROVEMENT"  – Anonymous

 

I offer “customerized” courses, coaching, and training programs to help your organization improve in the area of interpersonal communications. My processes and learning tools are directed at the challenges and opportunities facing each organization.

 

WHAT’S THE REASON YOU’RE IN BUSINESS?

 

We are in an era of “Return on Talent.” So-called “soft skills” have become critical to organizational excellence. Skills that used to be nice to have are now fundamental. Customer relationship management isn't just about delivering what the customer requests. It’s about perceiving the underlying need and adding value beyond the cost/quality/delivery trio. We must strive to understand customers, and to improve our process capabilities to help them achieve what they are trying to achieve.

 

MONEY IS THE MEASURE BUT THE CUSTOMER IS THE GOAL.

Too many organizations have a goal of being profitable.  As a business owner, I understand the sentiment, but when we focus on money, we lose sight of the customer.  If we instead set our goal as the customer’s success, our coffers will overflow.

 

My courses are geared towards building an understanding of your organization's unique customers and process capabilities. I talk to your customers and find out what drives them. I learn about the operations, sales and marketing of your organization. Then I tailor a program specific to your needs – one that stimulates an organizational transformation to help you maximize sales and retain customers. Click on one of the service areas below for more information about some of my offerings.

Customer Focus

Team Building

Leadership

Coaching

Tech Industry

Speaking Engagements