Customer Focus

ASK NOT WHAT YOUR CUSTOMER CAN DO FOR YOU, BUT WHAT YOU CAN DO FOR YOUR CUSTOMER. – Freely after John F. Kennedy

 

customer focus

 

The loyalty of a single customer can mean the difference between success and failure for your organization. Choosing to cultivate the loyalty and return business of your customers is one of the smartest organizational transformations any one can initiate.

 

68% OF CUSTOMERS LEAVE BECAUSE OF AN ATTITUDE OF INDIFFERENCE

 

Customers remember the way we treat them. If we treat them with respect and concern, they will return to us, and spread good word of mouth about us. If we treat them indifferently, they won’t return, and will let everyone know about their negative experiences with us. What's worse -- customers used to just tell others verbally, but now they can go viral and tell the world!

We serve our customers best when we have the courage to challenge their assumptions, and educate them with our expertise. Customers sometimes don’t understand the best course of action to achieve their goals. If we can offer them useful advice, we provide a significant amount of added value that will encourage them to return.

 

WALK 1000 MILES IN YOUR CUSTOMER’S SHOES

 

My training programs deal largely with customer focus. I help businesses empathize with their customers, and create a culture of ownership and empowerment. Every organization has different needs, so I always tailor the learning experience to the needs of the organization. Contact me today for a free consultation. Make the first move in an organizational shift towards customer retention.

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