. Cheryl Crumb & Associates .

Discovering Leadership

Background Situation

The concept of MRN (Most Responsible Nurse) had been poorly implemented at a community hospital due to the lack of formal orientation or training to guide practitioners with this in-charge or team leader role assumption. As a result, a plethora of challenges emerged as individuals with seniority assumed responsibility without the clarity of direction or “how to” knowledge. Evening coordinators were being deluged with conflict resolution issues that should have been handled locally.

Content and Learning Objectives

This one-day training program introduced participants to the myriad responsibilities associated with being a charge nurse and an overview of the skills required to support desired behaviour. This is a responsibility that requires management skills (planning, organizing, and coordinating) as well as leadership skills (communication, team focus, and conflict resolution) built on a foundation of confidence, courage and self-esteem. The major challenge was to quickly establish a climate that fosters trust, communication and commitment. Through discussions, exercises, lectures, case studies and behaviour practice, nurses:

Learned more about themselves, their leadership style and their strengths and potential trouble spots
Understood what leadership is…and isn’t…and what followers require
Looked at some of the tough situations they faced and discussed appropriate courses of action
Learned skills to manage the inherent conflicts

Length

1 day




		Discovering Leadership Background Situation The concept of MRN (Most Responsible Nurse) had been poorly implemented at a community hospital due to the lack of formal orientation or training to guide practitioners with this in-charge or team leader role assumption. As a result, a plethora of challenges emerged as individuals with seniority assumed responsibility without the clarity of direction or “how to” knowledge. Evening coordinators were being deluged with conflict resolution issues that should have been handled locally. Content and Learning Objectives This one-day training program introduced participants to the myriad responsibilities associated with being a charge nurse and an overview of the skills required to support desired behaviour. This is a responsibility that requires management skills (planning, organizing, and coordinating) as well as leadership skills (communication, team focus, and conflict resolution) built on a foundation of confidence, courage and self-esteem. The major challenge was to quickly establish a climate that fosters trust, communication and commitment. Through discussions, exercises, lectures, case studies and behaviour practice, nurses: Learned more about themselves, their leadership style and their strengths and potential trouble spots Understood what leadership is…and isn’t…and what followers require Looked at some of the tough situations they faced and discussed appropriate courses of action Learned skills to manage the inherent conflicts Length 1 day